The trust factor really came from actions that I took with the team. I made it a priority to get to know everyone on a pretty personal level. I wanted to build a fundamental relationship that had nothing to do with the outcomes we were trying to drive in the business. A mentor of mine in business school advised me not to change much in the first six months. So I sat, listened, learned, and asked questions. I’m a big proponent of servant leadership, of getting your hands dirty, and leading from the front.