Most conversations about AI in business start big: a new platform, a months-long consulting engagement, a roadmap to transform how the company works. Most of them stall before anyone’s day actually gets easier, or they slip away as no one is there to help turn these big ideas into reality.
Outsource Solutions Group (OSG) took the opposite approach with its client Scribcor Global. Instead of selling an AI strategy, OSG sent two people to sit with Scribcor’s team, find one problem worth solving, and build the fix. The result is a tool that saves every Scribcor employee who uses it 45 minutes a day.
Read below on how OSG and Scribcor did it, and why we think it’s what practical AI adoption looks like.
OSG is a managed services provider and part of Lyra Technology Group, Evergreen’s community of MSPs. It helps organizations improve productivity, strengthen security, and get more out of their technology through managed IT, cybersecurity, AI, and business process automation.
Scribcor Global is an OSG client in lease administration, accounting, and abstraction. Like most professional services firms, it runs on email: customer requests, coordination across teams, and the handoffs that keep work moving.
With email, someone has to read each incoming message, decide how important it is, and route it to the right person. None of that is the work Scribcor’s people were hired to do, but it eats into the hours they have for it.
Scribcor saw the potential in AI to help give back their employees the hours they need doing the high value work that makes a change in their business. It needed a practical way to turn that potential into a measurable improvement, so it turned to OSG to find a real operational problem and solve it.
OSG didn’t start with selling a tool and giving Scribor AI to solve the problem themselves, they started with two people: a Process Intelligence Architect and a Forward Development Engineer, embedded directly with Scribcor’s employees. An employee who was there to learn Scribor inside and out and tailor a solution that was meant to fit their business and needs. Understand the business first, then build technology that makes it better. Working alongside the team, they zeroed in on email management as the clearest place to cut repetitive administrative work.
From there they built Scribcor Central, an AI-powered email triage system that handles much of the sorting and routing employees used to do by hand. It was built around the workflows Scribcor’s people already used, so there was no new platform to implement, no lengthy consulting engagement, and no redesign of existing processes.
That combination is what made it work:
For every Scribcor employee using Scribcor Central, the numbers add up quickly:
Annualized figures assume five business days a week and 52 weeks a year.
As OSG puts it, an hour saved each day may seem modest, but those savings compound, and the bigger value isn’t the hours themselves. It’s what Scribcor’s people do with them: more time on the work that takes expertise, judgment, and real customer relationships. Scribor’s employees were now able to free up time to do the more human side of their business.
Scribcor Central is more than a single automation. It shows that AI can make a meaningful difference without asking a business to change how it fundamentally operates, and a first win like this becomes the foundation for finding the next one. This win was not plugging a one size solution and a consultant to figure it out for Scribor, it was people who knew Scribor and took the time to understand their business and customers to help them build something that was meaningful to them.
It’s also how we think about value creation across Evergreen. We back strong businesses like OSG with the community and resources to do more of what they already do well, and in this case, to bring that same practical mindset to their own customers. We empower our businesses to find the solutions that fit for them, their customers and their employees. At the end of the day, that is what makes a small business strong, their ability to focus on their service to their customers, and making meaningful, high value work for their employees.
OSG CEO Mike Ruter sees it the same way:
“The usual playbook when an MSP is acquired is to cut people and pull investment out of a business. Evergreen and Lyra are doing the exact opposite, putting talent and investment directly into ours. It’s been energizing for our team and a game-changing opportunity to help our customers, and it means we can lead them through their AI transformation instead of watching from the sidelines.” – Mike Ruter, CEO, OSG
That’s what decentralization makes possible. OSG runs its own business and knows its own customers, so there was no one-size-fits-all playbook to follow. It could tailor a solution to what Scribcor truly needed most, with Evergreen and Lyra’s support behind it. Independence, not isolation.
As OSG says, the goal isn’t to sell AI tools. It’s to eliminate unnecessary work, create capacity, and let people focus on what matters most.
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