In this interview, Luisa Marques, Managing Director at The Final Step, explores the 20-year journey behind a business built on lasting customer relationships and the thinking that has driven its success. She reflects on becoming Evergreen’s first UK acquisition in 2023, and helping the founder succession planning, where it ended up with her as the Managing Director. Luisa reflects on joining Evergreen, both the opportunities and challenges of joining a larger technology group, where now she feels as the lonely at the top feel has diminished with always having someone, somewhere to lean on. As times change and MSPs evolve, Luisa talks through how The Final Step is preparing for its next phase of growth as customer expectations evolve around AI and cybersecurity.
Watch the full video below: