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Evergreen Acquires The Final Step, a Leading IT Managed Service Provider in the UK


Evergreen Acquires The Final Step, a Leading IT Managed Service Provider in London, UK

[London, UK] — September 2, 2023 — Evergreen, a family of leading managed IT services and software companies, announced today that it has acquired The Final Step (TFS), a leading IT Managed Service Provider in London, UK. TFS will continue to operate independently within Evergreen’s MSP partner portfolio. Founder and Managing Director, Raja Pagadala, will move into the Chairman role, while Luisa Marques will take over as Managing Director. Raja will continue guiding the business and assist Evergreen as it continues to expand within the UK.
Jeff Totten, CEO of Evergreen, states, “We are thrilled to kick-off our UK expansion with the acquisition of TFS. The UK is a natural next step for Evergreen following our success partnering with technology services companies across the US and Canada. We have been thoroughly impressed by the wonderful company that Raja, Luisa and their team have built. TFS’s deep commitment to putting customers first
makes it an ideal partner company to launch Evergreen’s UK effort.”

The Final Step was founded in 1987, and still has clients from its first year of trading. In fact, high CSAT (Customer Satisfaction) scores and overall dedication to providing service was a key factor in Evergreen’s decision to acquire TFS. They have been a Microsoft partner since 1986, and the company has guided its clients successfully though the early days of B2B computing, the Internet and email, Y2K, and the
transition to Cloud and modern ways of working. More recently, TFS has been recognised by the industry and was featured in the MSP501 list, Channel Futures list of most prestigious IT businesses, for 2 consecutive years.

Raja brought the IT Nation Evolve peer groups to the UK, with the first meeting held in October 2008. He also facilitated the Connectwise UK User Group (Five Hours Ahead) for 10 years. He has served on several Advisory Boards, including Smileback, Datto, and Connectwise.
Luisa started at TFS in 2005, and has progressed through the company to General Manager. Luisa is delighted to be offered the GM role. As Raja often says, “Luisa is the best Manager that TFS has ever had, including myself. It was a natural choice. Together with Steve and Mansukh, they make a formidable team.”

“Joining Evergreen Services Group opens new opportunities for TFS, and this will prove to be a lasting legacy for what the team has achieved,” said Raja Pagadala, Managing Director of TFS. “With their expertise and support, this will allow TFS to expand our offerings and scale our operations in a meaningful way. I am very much looking forward to seeing what TFS v2.0 will achieve.” “Partnering with Raja and TFS was a natural fit from our first conversation,” said Sydney Hockett, Vice President of M&A at Evergreen, “Raja has built a world class MSP with a people centric approach and aligns closely with Evergreen’s values. TFS is an incredible partner for us to enter the UK MSP market with, and we are excited to build Evergreen UK with Raja and his team!”

The Final Step follows Evergreen’s acquisition of over 70 software and services companies since 2017. Evergreen continues to actively invest in leading IT service providers, ERP partners, financial software, and government services businesses, where it can serve as a long-term capital partner and support future growth.

About The Final Step
The Final Step, is a Microsoft Partner and has been providing unbiased advice, professional implementation services and on-going support to the SME market in London since 1987. Learn more at or call +44 20 7572 0000.

About Evergreen Services Group
Evergreen Services Group is a family of leading managed services and software companies operated by world-class leadership teams. Evergreen partners with owners of services and software businesses to provide operational assistance and capital in support of growth and exceptional service delivery. Evergreen differentiates itself by providing a permanent home for businesses that care deeply about
their customers and employees. For more Evergreen Services Group news and information, visit

Evergreen Services Group
Sydney Hockett (434) 989 7864
Vice President, M&A